📄 Return & Refund Policy

Last Updated: 11 July, 2025

At LOOK®, we take pride in the quality of our eyewear products and want you to be completely satisfied with your purchase. If you receive a defective or damaged item, we are here to help.

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1. Eligibility for Return

We only accept returns in the following cases:

• The product was received damaged or defective and is unused, in its original condition and packaging

• The return request is made within 3 days of receiving the damaged or defective product.

Eligible items that are altered or not in their original packaging will not be eligible for return or refund.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Prescription lenses made to order based on user-submitted details

• Contact lenses opened or used

• Any product damaged due to misuse or mishandling by the customer

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3. How to Request a Return

To request a return, please contact our customer service within 3 days of delivery:

📧 [email protected]
📱 +966 58 034 6247

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged item (if applicable)

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4. Return Shipping

• Return shipping costs are the responsibility of the customer.

• We recommend using a trackable shipping service to avoid lost items.

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5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 7 business days.

• Refunds may take additional time to appear in your account depending on your bank or payment provider.

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6. Cancellations

Orders may only be cancelled before shipment. Please contact us as soon as possible if you need to cancel.

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7. Contact

For any return, refund, or cancellation inquiries, feel free to reach out to us at:

📧 [email protected]
📱 +966 58 034 6247